Shipping Policy

All online Orders processing time is 1-2 business days & 7-14 business days for pre-ordered wigs. Unless otherwise notified. Shipping will then take an additional  2-7 business days for priority shipping & 1-2 business days for express shipping depending on your shipping selection. We strive to provide quick order processing but sometimes due to the number of orders I receive or other issues outside of my control, it may take longer. Please note that orders are shipped using the United States Postal Service (USPS) or UPS, Monday-Sunday In the case of a holiday, orders are shipped on the next business weekday. When shipped, you will receive an email containing your order tracking information so be sure to enter your correct email when placing an order. Shipping fees include handling fees and insurance. *Please note That if your order doesn't comply with our fraud department we will need to request additional information to verify your identify. We will reach out to you to provide additional Information via email.*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. 


AtibaHairCareLLC does not hold responsibility for packages that have been delivered. We also can not give refunds for shipping delays, lost mail, or other shipping problems.

AtibaHairCareLLC can not take responsibility for your shipping service or issues relating to them that are outside of our control. If your tracking information states your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. That is the quickest way to a resolution and this will help me, help you if a claim needs to be filed. If your order is returned to me due to an incorrect address or error on your part, there’s a re-shipping fee that will be charged for me to reship your order so please double-check your address before you submit your order.